We have a remote support license that allows us to remote into your computer to assist you with your technical problems (provided you have Internet access - with no Internet access, you may bring your computer in, request phone support or setup an onsite service call).
Support agent will advise you to click the help button to the left, or use ScreenConnect.
In addition to in-shop and onsite technical assistance, we offer expert pre-paid technical support for assistance via email and telephone.
- Minimum purchase is one hour at $75/hr.
(plus 7% MS Sales Tax)
- Billing: Your support time will be billed against that time in 15-minute increments, to be used any time within one year of purchase, at which time it expires with no refund if not used. Unused prepaid time may be extended by purchasing a minimum of one additional hour.
- Payment: The most common method of payment is credit card via phone, you may also pay via paypal or check.
Checks may be mailed. You may also come by our store and pay via check, credit card or cash.
Once you have made payment, and have the Starkville computers support technician on the phone (662.324.7272), Click the above HELP image to download and run our quicksupport application so that our technicians can assist you remotely.
NOTE - Depending on your web browser and its security settings, you may have a pop-up bar or message come up asking you to make sure you want to download the file... choose “run” or “keep” then run the file to download the application and make it run.
NOTE THAT THIS SOFTWARE WILL BE DELETED FROMYOUR MACHINE ONCE THE SUPPORT SESSION IS COMPLETE.
ALL REMOTE SUPPORT IS SUBJECT TO STANDARD CHARGES DESCRIBED IN DETAIL ABOVE. BE SURE TO ASK THE TECHNICIAN WHAT CHARGES YOU ARE SUBJECT TO INCUR. BY CLICKING THE ABOVE IMAGE, YOU ARE AGREEING TO OUR REMOTE SUPPORT POLICY.